SAP Knowledge Base Article - Preview

2213239 - Online Reporting - wrap-up status was set twice for a single contact, distorting the wrap-up time


You are reviewing the Agent and Contact Log Online Standard Reports and noticed that there are different values between these two, mainly you noticed that some agents have two wrap-up (afterwork) time periods.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3,, 7.0.4,, 7.0.5, 7.0.6,, duplicate afterwork , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.