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SAP Knowledge Base Article - PreviewSymptom
You are reviewing the Agent and Contact Log Online Standard Reports and noticed that there are different values between these two, mainly you noticed that some agents have two wrap-up (afterwork) time periods.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0, 7.0.1, 7.0.2, 7.0.3, 7.0.3.100, 7.0.4, 7.0.4.100, 7.0.5, 7.0.6, 7.0.6.100, duplicate afterwork , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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