2213295 - VCAL Reminders are not sent with Notifications

Users are registered for a class, but are not receiving calendar invite notification (VCAL).

SAP SuccessFactors Learning

1. Register a learner to a class >
2. Ensure that the class and system are configured to send notification to the users, once registered >
3. After receiving the notification, open the calendar attachment >
4. There is no reminder set in the calendar.

The notification template is not configured to include the reminder.

1. Access the system notification templates via System Admin > Manage Email > Notification Notification Templates >
2. Click the edit icon on the default template called SystemEnrollmentNotification (or determine which custom template is used in place of the default) >
3. Find the VCAL section of the template >
4. At the bottom, ensure that the segment of code for VALARM is there >
5. If not, make sure that the VCAL template is set as default >
6. To check the standard template, press "View Default".

• 2582357 - Notification VCAL attachments show the VCAL syntax tags instead of normal invite appearance
• 2635377 - How to customize a Standard LMS Notification Template  // scope of support
• 2524356 - Ability to view the system default notification template and revert to default

vcal, reminder, notification, VALARM, SystemEnrollmentNotification, template, registration, class, calendar, registered, standard, default , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Problem