2213295 - VCal Reminders are not sent with Notifications

Users are registered for a scheduled offering, but are not receiving calendar reminders (Vcal alarms) in the registration notification.

SAP SuccessFactors Learning - All Supported Versions

1. Enroll a student to a scheduled offering.
2. Ensure that the scheduled offering is configured to send a notification to the student, once enrolled.
3. After receiving the notification, open the calendar attachment.
4. There is no reminder set in the calendar.

The notification template is not configured to include the reminder.

1. Access the system notification templates via System Admin > Configuration > Notification Templates.
2. Click the edit icon on the default template called SystemEnrollmentNotification (or determine which custom template is used in place of the default).
3. Scroll to the VCAL section of the template.
4. At the bottom, ensure that the segment of code for VALARM is there.
5. If not, edit the text to include the code for the VALARM as shown below.

BEGIN:VCALENDAR
METHOD:REQUEST
<LOOP>
BEGIN:VEVENT
UID:<ESCAPEFORVCAL value="<&VCAL_UID>"/>
SEQUENCE:<ESCAPEFORVCAL value="<&VCAL_SEQUENCE>"/>
ORGANIZER: <ESCAPEFORVCAL value="<&VCAL_ORG>"/>
SUMMARY:<ESCAPEFORVCAL value="<&VCAL_SUM>"/>
LOCATION:<&VCAL_LOCN>
DESCRIPTION:<ESCAPEFORVCAL value="<&VCAL_DESC>"/>
DTSTART:<&VCAL_DTSTART>
DTEND:<&VCAL_DTEND>
BEGIN:VALARM
TRIGGER:PT15M
ACTION:DISPLAY
END:VALARM
END:VEVENT
</LOOP>
END:VCALENDAR

vcal, reminder, notification, VALARM, SystemEnrollmentNotification, Notification Template , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem