SAP Knowledge Base Article - Public

2214807 - You Cannot Change the Sales Quote Status using Webservice CustomerQuoteProcessingManageCustomerQuoteIn

Symptom

You cannot change the Sales Quote Status (Change State ID) using Webservice CustomerQuoteProcessingManageCustomerQuoteIn.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the Service Explorer view.

You will be not able to change the Sales Quote Status (Change State ID) using Webservice  CustomerQuoteProcessingManageCustomerQuoteIn.

Cause

The status values can not be changed directly using the Webservice. This is the designed behavior of the system

Resolution

A status is always set by its corresponding action.

For example:

  • it you want to complete a quote via the service interface, you can set the CompleteSalesQuoteIndicator to true:   true.
  • If you want to cancel a quote or a quote item, you can set provide a CancellationReasonCode in the SalesTerms or ItemSalesTerms.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer core applications 1508 (old) ; SAP Cloud for Customer core applications 1511 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1708