Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
You are able to see calls that are made to Queues alerting in the CRM Web Client; however, calls to the agent's direct extension (number) don't alert in CRM.
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, alert, CRM, Integration, direct call, personal calls , KBA , video , gscnawest_video , CRM-CCI , Contact Center Infrastructure , Problem
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