SAP Knowledge Base Article - Public

2216956 - Workflow for MDF objects application error (NON-ENG U.S Languages only)

Symptom

  • Any Job which should Generate an EC Email notification fails when you Submit the Request.
  • The Job will specifically relate to an MDF Object E.G Time off,
  • Examples include requests which require a workflow, delegation of Workflows, CC_email notifications.
  • By removing the Workflow it is possible to submit the action.
  • The customer will most likely use the system predominantly in a language that is not en_US.
  • Specifically they will have default language set to a language other than en_US and will have configured the system in this language.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

example 1.

  1. In manage time off schedule a time off request for a user.
  2. the time type for the request should have a workflow with a email notification attached to it.
  3. Click Submit.
  4. Application error appears

=============================================================================

example 2.

  1. At workflow approval screen select "Delegate Workflow"
  2. Select the user you wish to delegate the workflow to.
  3. Click Submit
  4. application error appears

 

Cause

Currently MDF does not support languages other than en_US.

If an email notification template is not enabled in en_US, when the the user tries to submit a workflow/workflow delegation request, or any request which triggers the sending of an Employee Central E-mail and is related to MDF Objects, the system will first try to find the en_US template and if this is not available the job will fail.

Resolution

  1. Navigate to Admin Tools > Email notification template settings.
  2. Select each Employee Central email notification template.
  3. Select langauge en_US.
  4. Click on Save Changes in the email template editor, without having neccessarily made any changes.

Keywords

MDF, Workflow, Email notifications, application error message, lanaguage, translation, en_US, MDF Object , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions