2217477 - Rule Doesn't Trigger Expected Text Value

A business rule isn't triggering the expected text value for a field.

Example:

You have a business rule that sets

Field A[country] equal to [TEXT] UK

You expect this rule to trigger however the field remains blank.

Field A has a picklist associated and the text the business rule is inserting [UK] is not part of the list of the picklist values.

The text triggered by the rule must always be part of the value list from the picklist associated to a field.

Please select the correct value from the picklist, in this case GBR

So edit the rule to the following:

Field A[country] equal to [TEXT] GBR

Now trigger the rule; it should maintain the correct value for this field.

KBA , LOD-SF-EC-JOB-RUL , Job Info Business Rules , Problem