2218273 - Job completion emails notifications not received

• Job notification was not received by one email address, and all other emails get delivered normally.
• Only e-mail notifications from job that was run were not delivered.
• It is confirmed that you are either the job owner or one of the additional recipients and no recent changes were made to them.

SAP SuccessFactors HCM Suite

1. When a scheduled background job runs, the job owner and the additional recipients are sent notification emails with the completion details.
2. Similarly, if an admin performs a manual import from Admin Center, (s)he should receive a notification of its completion.

• One of the commonly identified reasons why job completion notification e-mails don't get delivered is the size of the e-mails. When the e-mail message exceeds the allowable size limit, even though it is initiated, doesn't get delivered to the recipient's mailbox. The high size of these emails is due to a large number of errors in import.
• Sometimes emails from SuccessFactors are sent to Spam folder.

1. Review the import file and remove all invalid records.
2. If you are unable to identify the erroneous records, contact SAP Support. Support team should be able to verify the same from the job details.
3. Once the import file is corrected, the notifications should resume.
4. Analyze with your internal IT Team if the message is not being sent to Spam folder.

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