SAP Knowledge Base Article - Public

2218377 - How to Enable HTML Email Notifications - Performance Management

Symptom

  • Email Notifications contain full web address of the links and full links of the target. 
  • Need to Enable HTML based Email Notification

Environment

  • SAP SuccessFactors Performance Management 
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Add External Rater in the 360 form and send out the form to him.
  2. He will receive the 360 Document Evaluation Notifcation for External Participant as below:

    "Please be advised that the document 2015 Personnel Performance Review Feedback Form for Brooke Brown  has been created is now available for your review.  Your feedback is instrumental to the employee's development.

    Please select one of the below actions to indicate your participation:

    Extense hyperlink text 1 (accept)
    Extense hyperlink text 2 (decline)

    If you see the above content, "2015 Personnel Performance Review Feedback Form for Brooke Brown" is not available in bold. This uses a TAG called [[DOC_TITLE]] But this is not highlighted.

    Also instead of ACCEPT and DECLINE buttons, full links with html tags are appearing. This is incorrect. These buttons are using tags [[ACCEPT]] or [[DECLINE]].
    Also "review" is not in bold. This uses tag called [[DOC_ACTION]].


 

Resolution

Ideally the e-mail should be in the below format:

"Please be advised that the document 2015 Personnel Performance Review Feedback Form for Brooke Brown has been created is now available for your reviewYour feedback is instrumental to the employee's development.

Please select one of the below actions to indicate your participation:

Accept or Decline. "

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How to fix this issue

  1. Go to Admin tools-> In the Tool Search box -> Search for Company Settings and Logo->
  2. Check "Enable HTML Email notifications" and click on "Save Company System Setting"
  3. This will change the Style of the Email Notifications in the instance and HTML will be enabled in the Email Notifications.

Below is the example of an email notification after you enable the above option.

"Please be advised that the document 2015 Personnel Performance Review Feedback Form for Brooke Brown has been created is now available for your reviewYour feedback is instrumental to the employee's development. 

Please select one of the below actions to indicate your participation: 

Accept or Decline. "

Keywords

enable, html, email, notifications, performance management, e-mail, content, link, hyperlink, error, accept, decline , KBA , csg_q , LOD-SF-PM-360 , 360 Reviews , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Performance & Goals all versions