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2218873 - Error: 'crw32.exe - Entry Point Not Found', when opening Crystal Reports or Clicking on some buttons after Start

Symptom

  • Error: 'crw32.exe - Entry Point Not Found'
  • Unable to launch Crystal Reports
  • Crystal Reports starts, but crashes after clicking on Blank Report, Save or Open buttons
  • Able to open Crystal Reports on other computers, the issue only occurs on specific computers.
  • When attempting to launch Crystal Reports, it fails with one of the following error:
                
    'Error CRW32.EXE - Entry Point Not Found'
    'The procedure entry point <ENTRY POINT>
     could not be located in the dynamic link library c:\program files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe"
           
    'Error CRW32.EXE - Entry Point Not Found'
    'The procedure entry point <ENTRY POINT>
     could not be located in the dynamic link library cslibu-3-0.dll'


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Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Product

Crystal Reports 2008 V0 ; Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

crw32, exe, failed, CR, Crystal, Report, 2013, SP, BI, 4.x, 4.1, 4.0, entry, point, CSLib300, crw32.exe, libeaym32.dll missing , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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