SAP Knowledge Base Article - Public

2220741 - Service Agent Availability Shows 8 Hours per Day by Default in SAP Business ByDesign

Symptom

Service Agent availability is shown as 8 hours per day without any work schedule or time model assigned.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Resource Management Work Center
  2. Select Resource Profiles
  3. Search for a Service Agent
  4. Click Edit
  5. Navigate to the Availability tab
  6. Select Resource Availability

The system displays 8 hours per day for the Service Agent.

Cause

This is standard system behavior, as Service Agents are external resources and do not have a work schedule or time model.

Resolution

This is expected system behavior, as it is not possible to assign a work schedule to a Service Agent and the system automatically sets the availability to 8 hours per day.

Keywords

service agent availability, 8 hours default, availability 8 hours per day, service agent work schedule not possible, service agent time model not assigned, resource availability 8 hours, SAP ByDesign service agent availability , KBA , SRD-HR-RPM , Resource Pool Management , Known Error

Product

SAP Business ByDesign 2502