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2221403 - "RFC Ping Failed" error for Instance Local RFC Availability metric in Technical Monitoring

Symptom

  • In the System Monitoring UI of Solution Manager, you can see the error text "RFC Ping Failed" for the metric Instance Local RFC Availability.

    Symptom Screenshot 1.png

  • You can also receive an alert in the Alert Inbox for "ABAP Instance Not Available".

    Symptom Screenshot 3.png


    More details can be also be found in the e2emai.log logs.

    Symptom Screenshot 2.png

* Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Solution Manager 7.1

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

SOLMAN, RFC, Ping, ABAP Instance, E2EMAI.logs, Authentication, auth/rfc_authority_check, Alert Processing, Reporting Infrastructure , KBA , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , Problem

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