SAP Knowledge Base Article - Preview

2222184 - Lumira Designer - How to generate the DS_Support.zip file.

Symptom

When using Lumira Designer and facing issues when running the Dashboard locally or remotely on BI Platform server, you may generate DS_Support file to provide important details to SAP Product Support.

Since the file contains many important information, the file may be necessary even if the error is not happening on the client itself.


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Environment

Lumira Designer [All Versions]

Product

SAP BusinessObjects Design Studio all versions

Keywords

Lumira Designer, ds_support , ds_support.zip , log , file , logs , generate , analyse , debugging , exception , dashboard , error , application , local , locally , KBA , trace , debug , design studio , BI-LUM-DER , Lumira Designer , BI-LUM-CVM , Charting Components , BI-LUM-COR , Core: components, sdk, prompts, filters, etc. , BI-LUM-FRA , Framework : bookmarking, export, layouting, etc. , How To

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