SAP Knowledge Base Article - Public

2222210 - Compensation & Variable Pay - Unable able to remove inactive users from forms


You have inactive employees which you would like to remove from forms.

You have verified that option "Remove Inactive Employees from Compensation Worksheets" is selected while updating forms.

remove inactive users.png

After the mass update job has completed the forms are still showing inactive users.

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**


  • SuccessFactors Compensation
  • SuccessFactors Variable Pay


This may be happening due to one of following reasons:

You are using hierarchy which includes inactive employees
If you are using hierarchy with inactive employee, then please use "Delete Employees" to remove inactive users.

If your template is using Roll Up hierarchy type (<comp-plan-creation rollup-users="1"/>) then inactive users will not be deleted from forms.
This is expected when using this type of hierarchy.

The forms are completed
If forms are completed, please ensure option "Apply the above selected updates to completed compensation worksheets as well" is selected as well.

update completed forms.png

By default, they update only applies to in-progress worksheets. With this option selected inactive users will be removed from completed forms

The manager/second manager (based on hierarchy you are using) for inactive user(s) is not maintained within the UDF

Please ensure the manager data is contained within the UDF for inactive users.

The system will check the manager relationship BEFORE deleting the users from form.

If manager data is missing or the manager is different then system will not perform the remove function.


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SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions