2222339 - Transaction type not shown in pop-up when creating new Incident or Charm document in CRM Web UI

The desired transaction type(s) is not shown in the transaction type selection pop-up when creating a new transaction from the CRM Web UI.

This also happens when creating a follow-up document.

• SAP Solution Manager 7.1 - ITSM and ChaRM on CRM Web UI.
• SAP Solution Manager 7.2

SOLMAN, Solution Manager 7.2, transaction types, pop-up, not available, Incident, ChaRM documents, DNO_CUST04, PROCESS_TYPE_ADD, CHANGE_REQUEST_NEW , KBA , missing , not appearing , transaction type , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , Problem