Symptom
- Unable to see new voicemail in CDT (Communication Desktop Terminal)
- Directory searches yield no results
- Web Client logs are filled with errors such as:
- ERR> ODBC error at /cdt_xml/login: 37000 [Microsoft][ODBC SQL Server Driver][SQL Server]Incorrect syntax near '-'.; /* database
- ERR> ODBC error at /cdt_xml/xml/inbox/xml_vmmessagestatus.htm/dsExtensions: 37000 [Microsoft][ODBC SQL Server Driver][SQL Server]An object or column name is missing or empty. For SELECT INTO statements, verify each column has a name. For other statements, look for empty alias names. Aliases defined as "" or [] are not allowed. Change the alias to a valid name.; /* database ...
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Environment
SAP Contact Center
Product
SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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