SAP Knowledge Base Article - Preview

2223205 - Queue Voicemails not available to users with Manage Voicemail rights

Symptom

Your agents, who have rights to manage voicemail, do see any new or old queue voicemails in CDT.


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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Contact Center, on-premise edition all versions

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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