SAP Knowledge Base Article - Preview

2223337 - Agent is alerted with a new call even when already active on another call

Symptom

You are connected with a queue call and get alerted to pick up another call.


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.