SAP Knowledge Base Article - Preview

2224933 - Unable to access/view the Pay Statement in SuccessFactors System

Symptom

  • While trying to view the Pay Statement in SuccessFactors, employees are receiving an error message: There’s a problem with the Employee ID. Check if the employee information was added to the system & try again. If it continues, please contact your Admin. (Refer below screenshot)

UnableToViewPayStatement.jpg

  • Error Code: 301
    Error Message: The system failed to request a service response.
    Root Cause: An exception was raised. EA-HR code line is not active.
  • Customer is using Standard EC Payroll Pre-packaged Content for Employee Replication.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


    Read more...

    Environment

    • SAP SuccessFactors Employee Central
    • SAP SuccessFactors Employee Central Payroll
    • SAP SuccessFactors Employee Central integration to SAP Business Suite

    Product

    SAP SuccessFactors Employee Central Payroll all versions ; SuccessFactors Employee Central integration of SAP ERP master data 1210

    Keywords

    Payslip, Pay Statement, Earning and deduction portlet, 301, EA-HR, code line, HCM_SFEC_MDEC2HR, HRSFEC_D_EEKEYMP, PAOCFEC_EEKEY_MAP, Business Function, active, inactive, deactivated, activated, key mapping table, access to payslip, display. , KBA , LOD-EC-GCP-PY-PST , EC Payroll Pay Statement , LOD-EC-INT-UI , UI Integration with ERP On Premise , Problem

    About this page

    This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

    Search for additional results

    Visit SAP Support Portal's SAP Notes and KBA Search.