2224933 - Pay Statement Error: EA-HR code line is not active OR There’s a problem with the Employee ID.

While trying to display the Employee Central Payroll Direct Pay Statement Service or a Mashup in SuccessFactors Employee Central, the following error is raised:

• Error Code: 301
  Error Message: The system failed to request a service response.
  Root Cause: An exception was raised. EA-HR code line is not active.

You may also face the following error:

• There’s a problem with the Employee ID. Check if the employee information was added to the system & try again. If it continues, please contact your Admin.
   

NOTE: the customer could be using Standard EC Payroll Pre-Packaged Content for Employee Replication,

IMPRTANT: this could also happen when accessing the Payroll Control Center or any other Mashups. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SuccessFactors Employee Central
• SAP SuccessFactors Employee Central Payroll
• SAP SuccessFactors Employee Central integration to SAP Business Suite

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