SAP Knowledge Base Article - Public

2226180 - Return Email Address Information in Recruiting Management notifications - Recruiting Management


Is it possible to set up a "From" e-mail address and recipient name in the Recruiting Management notifications?

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SAP SuccessFactors Recruiting Management


Status-triggered emails and some system and ad-hoc emails sent from the system default to a generic “from” email address. Advise the client to use something like “” or “” or “” (email address can be real or fake but should be at client’s domain so no unintended recipient receives a response from the client.)
If this is not set up, some emails will not send from the system properly.

You can also choose a default display name in the "from" field:


In the example above, the email sender will look like Company <>.

If the checkbox "Make return email address editable in 'Email Candidate'" is unchecked (but there are values in Return email address and Display Name) and Single Sender is NOT enabled, then the sender will look like: Company <>.

If the checkbox "Make return email address editable in 'Email Candidate'" is unchecked and there are NO values in the Return email address and Display Name fields (both fields are empty), and Single Sender is enabled and configured, then the sender will appear as configured in Single Sender in Provisioning.

For example:

Single Sender Name: SAP Email
Single Sender Email:

Then the sender will appear as: SAP Email <>

See Also

 2662002 - Changing sender name and reply to email address on Adhoc emails - Recruiting Management


Return Email Address Information, adhoc email, email notification, email candidate. , KBA , LOD-SF-RCM , Recruiting Management , How To


SAP SuccessFactors Recruiting all versions