Symptom
While processing a call list you observe at least one of the following symptoms:
- When button End is clicked in the business transaction that corresponds to the call, the call status is not changed
- When the business transaction status is changed, the call state is not changed
- When the call state is changed, the business transaction status is not changed
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Environment
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SAP Customer Relationship Management 2007
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SAP Customer Relationship Management 7.0
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SAP Customer Relationship Management 7.0 on SAP enhancement pack
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SAP enhancement package 1 for SAP CRM 7.0
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SAP enhancement package 2 for SAP CRM 7.0
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SAP enhancement package 3 for SAP CRM 7.0
- SAP enhancement package 4 for SAP CRM 7.0
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SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA
Product
SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
KBA , CRM-IC-CAL , Call List Execution and Maintenance , Problem
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