SAP Knowledge Base Article - Public

2227842 - 900-001-6 Error When Opening a Performance Form


When opening a performance form, receive an error message:

Your request has not been processed successfully. Please try again. If the problem persists, please contact client support and provide the event code and the server timestamp below. 900-001-6 XX  Release XX build (XX) - XX

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Goals Management

Reproducing the Issue

  1. Attempt to open a performance form through the Inbox, notification email, Team Overview, or the To Do list
  2. Receive error message


  • The user opening the form does not have the correct permissions to access the form content
  • If the form has an objective/goal section, development section, and/or learning activities - the user doesn't have Goal Plan Permissions to the linked plans/learning activities.


To add/check the permission, follow these steps:

  1. Action Search: Manage Permission Roles
  2. Select the role to modify
  3. Select the Permission... link
  4. Navigate to User Permissions > Goals/Objectives > Goal/Objective Plan Permissions > select all Goal/Development plans or Learning Activities referenced in the performance form
    • Note: Use Ctrl+Click if adding multiple items, and to ensure you're not de-selecting any items already permissioned.

RBP Goal Plan Permissions.PNG

If this does not resolve your issue, please review 2076003.

See Also

2076003 - Your request has not been processed successfully. Error 900-001-6


SF, Success Factors, PM, PMGM, PM Form, Goal Plan, Error message, Open form, Goal Access, Learning Access, Permissions , KBA , csg_q , LOD-SF-PM-FRM , Forms & Templates , Problem


SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Performance & Goals all versions