2228032 - Web Service Monitor Not Showing Custom Web Service Calls

Custom Web Service Calls are not shown in the Web Service Monitor in SAP Business ByDesign or Cloud for Customer system.

For C4C:

1. Go to the Administrator work center
2. Click the System Administration - Web Service Message Monitoring link

For ByD:

1. Go to the User and Application Management work center
2. Go to the Input and Output Management - Business Communication Monitoring view

Synchronous calls are logged only if those fail.
Asynchronous calls are logged irrespective of success or failure.

Custom web service calls are synchronous.

Only failed log calls are maintained in the Web Service Monitor for custom web services. The A2X trace internal function in C4C/BYD should be active when the request payload is triggered in order to save the payload contents. To activate it,  click "Start Trace" button, then reproduce the issue.

KBA , custom web service , not shown web service monitor , AP-RC-ODF-BYD , OData Framework and Console (ByD) , How To