Symptom
Customer is trying to upload a file using the Import Tool and gives error POIFSFileSystem does not contain a BIFF8 Workbook.
Environment
Learning Management System (LMS)
Reproducing the Issue
1. Go to System Admin
2. Go to Tools
3. Go to Import Data
4. Select example Learning History
5. Record Type: add or Update
6. Browse File
7. Click Submit button
Error
Please report the following error to your system administrator:
The supplied POIFSFileSystem does not contain a BIFF8 'Workbook' entry. Is it really an excel file? java.lang.IllegalArgumentException: The supplied POIFSFileSystem does not contain a BIFF8 'Workbook' entry. Is it really an excel file? at org.apache.poi.hssf.usermodel.HSSFWorkbook.getWorkbookDirEntryName(HSSFWorkbook.java:236) at org.apache.poi.hssf.usermodel.HSSFWorkbook.<init>(HSSFWorkbook.java:258) at org.apache.poi.hssf.usermodel.HSSFWorkbook.<init>(HSSFWorkbook.java:201) at org.apache.poi.hssf.usermodel.HSSFWorkbook.<init>(HSSFWorkbook.java:317) at org.apache.poi.hssf.usermodel.HSSFWorkbook.<init>(HSSFWorkbook.java:298) at org.apache.poi.ss.usermodel.WorkbookFactory.create(WorkbookFactory.java:60) at com.plateausystems.elms.bo.entityimport.impl.excel.ExcelDataItemReaderImpl.init(ExcelDataItemReaderImpl.java:131) at com.plateausystems.elms.bo.entityimport.impl.EntityImportServiceImpl.initUserDataItemReader(EntityImportServiceImpl.java:687) at com.plateausystems.elms.bo.entityimport.impl.EntityImportServiceImpl.validateUserTemplate(EntityImportServiceImpl.java:285) at sun.reflect.GeneratedMethodAccessor7413.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:601) at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309) at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150) at com.plateausystems.elms.framework.usagestatistics.impl.UsageStatisticsInterceptor.invoke(UsageStatisticsInterceptor.java:66) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.authorization.impl.ServiceAuthorizationInterceptor.invoke(ServiceAuthorizationInterceptor.java:127) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at com.plateausystems.elms.framework.localization.DataLocalizationInterceptor.invoke(DataLocalizationInterceptor.java:72) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110) at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172) at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202) at $Proxy696.validateUserTemplate(Unknown Source) at com.plateausystems.elms.client.struts.entityimport.EntityImportAction.run(EntityImportAction.java:141) at com.plateausystems.elms.client.struts.StatefulBaseActionDelegate.invoke(StatefulBaseActionDelegate.java:517) at com.plateausystems.elms.client.struts.TMSDelegatingTilesRequestProcessor.processActionPerform(TMSDelegatingTilesRequestProcessor.java:134) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:275) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) at javax.servlet.http.HttpServlet.service(HttpServlet.java:644) at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java:751) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at org.apache.struts.action.ActionServlet.service(ActionServlet.java) at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java) at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java:83) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java) at com.plateau.foundation.servlet.TenantAwareDelegatingServlet.service(TenantAwareDelegatingServlet.java:95) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateau.common.webtoolkit.servlet.ExpiresFilter.doFilter(ExpiresFilter.java:520) at com.plateausystems.elms.client.servlet.CachingFilter.doFilter(CachingFilter.java:46) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateau.foundation.servlet.PlateauFoundationSetupHandler.doFilter(PlateauFoundationSetupHandler.java:390) at com.plateausystems.elms.client.servlet.TMSPlateauFoundationSetupHandler.doFilter(TMSPlateauFoundationSetupHandler.java) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:721) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:466) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:391) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:318) at com.plateausystems.elms.client.struts.common.fileupload.FileUploadServlet.doForward(FileUploadServlet.java:259) at com.plateausystems.elms.client.struts.common.fileupload.FileUploadServlet.doPost(FileUploadServlet.java:242) at javax.servlet.http.HttpServlet.service(HttpServlet.java:644) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.plateausystems.elms.client.struts.common.fileupload.FileUploadServlet.service(FileUploadServlet.java) at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java:83) at javax.servlet.http.HttpServlet.service(HttpServlet.java:725) at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java) at com.plateau.foundation.servlet.TenantAwareDelegatingServlet.service(TenantAwareDelegatingServlet.java:95) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateausystems.elms.framework.usagestatistics.client.CollectUsageStatisticsFilter.internalDoFilter(CollectUsageStatisticsFilter.java:85) at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:113) at com.plateausystems.elms.framework.usagestatistics.client.CollectUsageStatisticsFilter.doFilter(CollectUsageStatisticsFilter.java) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateausystems.elms.client.servlet.MondrianInitFilter.doFilter(MondrianInitFilter.java:60) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateau.common.websecurity.impl.servlet.StrutsParamFilter.doFilter(StrutsParamFilter.java:59) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateausystems.elms.framework.csrfguard.LmsCsrfGuardFilter.doFilter(LmsCsrfGuardFilter.java:79) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:117) at com.plateau.common.websecurity.impl.servlet.XSSScanFilter.doFilter(XSSScanFilter.java) at com.plateausystems.elms.client.servlet.XssFilter.doFilter(XssFilter.java) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:369) at org.springframework.security.oauth2.consumer.OAuth2ClientContextFilter.doFilter(OAuth2ClientContextFilter.java:79) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.oauth2.consumer.OAuth2ClientContextFilter.doFilter(OAuth2ClientContextFilter.java:79) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.oauth2.provider.OAuth2ProtectedResourceFilter.doFilter(OAuth2ProtectedResourceFilter.java:46) at com.plateausystems.elms.framework.oauth2.provider.impl.PlateauOAuth2ProtectedResourceFilter.doFilter(PlateauOAuth2ProtectedResourceFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.oauth2.provider.OAuth2AuthorizationFilter.doFilter(OAuth2AuthorizationFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.oauth2.provider.verification.VerificationCodeFilter.doFilter(VerificationCodeFilter.java:105) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.oauth2.provider.OAuth2ExceptionHandlerFilter.doFilter(OAuth2ExceptionHandlerFilter.java:36) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:97) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java) at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java) at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java) at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.saml.SAMLLogoutProcessingFilter.doFilterHttp(SAMLLogoutProcessingFilter.java:192) at org.springframework.security.saml.SAMLLogoutProcessingFilter.doFilter(SAMLLogoutProcessingFilter.java:92) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at org.springframework.security.saml.SAMLProcessingFilter.doFilter(SAMLProcessingFilter.java) at com.plateausystems.elms.framework.sso.impl.saml.MultiAppDispatchSAMLProcessingFilter.doFilter(MultiAppDispatchSAMLProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.saml.SAMLEntryPoint.doFilterHttp(SAMLEntryPoint.java:101) at org.springframework.security.saml.SecurityFilter.doFilter(SecurityFilter.java:53) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.saml.metadata.MetadataDisplayFilter.doFilterHttp(MetadataDisplayFilter.java:90) at org.springframework.security.saml.SecurityFilter.doFilter(SecurityFilter.java:53) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187) at com.plateausystems.elms.framework.sso.impl.oauthtoken.LearnerOAuthTokenAuthenticationProcessingFilter.doFilter(LearnerOAuthTokenAuthenticationProcessingFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:79) at org.springframework.security.web.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:117) at com.plateau.common.websecurity.impl.servlet.XSSScanFilter.doFilter(XSSScanFilter.java) at com.plateausystems.elms.client.servlet.XssFilter.doFilter(XssFilter.java) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.oauth2.provider.verification.BasicUserApprovalFilter.doFilter(BasicUserApprovalFilter.java:41) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381) at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:168) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167) at com.plateausystems.elms.client.servlet.SecurityFilterToBeanProxy.doFilter(SecurityFilterToBeanProxy.java:82) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateausystems.elms.client.servlet.CheckOtherLogonFilter.doFilter(CheckOtherLogonFilter.java:121) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateausystems.elms.client.servlet.ContentServletCheckLogonFilter.doFilter(ContentServletCheckLogonFilter.java:95) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateau.foundation.servlet.JdbcResourceMonitorServletFilter.doFilter(JdbcResourceMonitorServletFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateausystems.elms.util.helper.test.automation.PlateauTestFilter.doFilter(PlateauTestFilter.java:114) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateausystems.elms.client.servlet.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:234) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateau.common.webtoolkit.servlet.RequestLogger.doFilter(RequestLogger.java:187) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateau.common.webtoolkit.servlet.RequestInfo.doFilter(RequestInfo.java:77) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateausystems.elms.client.servlet.AlternativeSessionFilter.doFilter(AlternativeSessionFilter.java:78) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:83) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateau.common.webtoolkit.servlet.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:99) at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.plateau.foundation.servlet.PlateauFoundationSetupHandler.doFilter(PlateauFoundationSetupHandler.java:390) at com.plateausystems.elms.client.servlet.TMSPlateauFoundationSetupHandler.doFilter(TMSPlateauFoundationSetupHandler.java) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106) at org.apache.catalina.session.FoundationSessionManagerValve.invoke(FoundationSessionManagerValve.java:47) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:136) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79) at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676) at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610) at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:208) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:526) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1078) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:655) at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:222) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1566) at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1523) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:789)
Cause
The import file is in a wrong format, it could be that the import file has a password and cannot be opened by the LMS.
Resolution
1. Go to System Admin
2. Go to Tools
3. Go to Import Data
4. Select Action: Donwload Template
5. Download the required template
6. Save File
7. Update File with the required information
8. Select Action:Import Data
9. Record Type: Add or Update
10. Select the Import option
11. Submit
Keywords
- Import Data
- Error excel file