2228371 - Import tool functionality error POIFSFileSystem does not contain a BIFF8 Worbook

Symptom

Customer is trying to upload a file using the Import Tool and gives error POIFSFileSystem does not contain a BIFF8 Workbook.
Environment

Learning Management System (LMS)
Reproducing the Issue

1. Go to System Admin
2. Go to Tools
3. Go to Import Data
4. Select example Learning History
5. Record Type: add or Update
6. Browse File
7. Click Submit button

Error
Please report the following error to your system administrator:
    The supplied POIFSFileSystem does not contain a BIFF8 'Workbook' entry. Is it really an excel file?
java.lang.IllegalArgumentException: The supplied POIFSFileSystem does not contain a BIFF8 'Workbook' entry. Is it really an excel file?
	at org.apache.poi.hssf.usermodel.HSSFWorkbook.getWorkbookDirEntryName(HSSFWorkbook.java:236)
	at org.apache.poi.hssf.usermodel.HSSFWorkbook.<init>(HSSFWorkbook.java:258)
	at org.apache.poi.hssf.usermodel.HSSFWorkbook.<init>(HSSFWorkbook.java:201)
	at org.apache.poi.hssf.usermodel.HSSFWorkbook.<init>(HSSFWorkbook.java:317)
	at org.apache.poi.hssf.usermodel.HSSFWorkbook.<init>(HSSFWorkbook.java:298)
	at org.apache.poi.ss.usermodel.WorkbookFactory.create(WorkbookFactory.java:60)
	at com.plateausystems.elms.bo.entityimport.impl.excel.ExcelDataItemReaderImpl.init(ExcelDataItemReaderImpl.java:131)
	at com.plateausystems.elms.bo.entityimport.impl.EntityImportServiceImpl.initUserDataItemReader(EntityImportServiceImpl.java:687)
	at com.plateausystems.elms.bo.entityimport.impl.EntityImportServiceImpl.validateUserTemplate(EntityImportServiceImpl.java:285)
	at sun.reflect.GeneratedMethodAccessor7413.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:601)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:309)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
	at com.plateausystems.elms.framework.usagestatistics.impl.UsageStatisticsInterceptor.invoke(UsageStatisticsInterceptor.java:66)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
	at com.plateausystems.elms.framework.authorization.impl.ServiceAuthorizationInterceptor.invoke(ServiceAuthorizationInterceptor.java:127)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
	at com.plateausystems.elms.framework.localization.DataLocalizationInterceptor.invoke(DataLocalizationInterceptor.java:72)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
	at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
	at $Proxy696.validateUserTemplate(Unknown Source)
	at com.plateausystems.elms.client.struts.entityimport.EntityImportAction.run(EntityImportAction.java:141)
	at com.plateausystems.elms.client.struts.StatefulBaseActionDelegate.invoke(StatefulBaseActionDelegate.java:517)
	at com.plateausystems.elms.client.struts.TMSDelegatingTilesRequestProcessor.processActionPerform(TMSDelegatingTilesRequestProcessor.java:134)
	at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:275)
	at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
	at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:644)
	at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java:751)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at org.apache.struts.action.ActionServlet.service(ActionServlet.java)
	at com.plateau.foundation.struts1.action.PlateauActionServlet.service(PlateauActionServlet.java)
	at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java:83)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java)
	at com.plateau.foundation.servlet.TenantAwareDelegatingServlet.service(TenantAwareDelegatingServlet.java:95)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateau.common.webtoolkit.servlet.ExpiresFilter.doFilter(ExpiresFilter.java:520)
	at com.plateausystems.elms.client.servlet.CachingFilter.doFilter(CachingFilter.java:46)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateau.foundation.servlet.PlateauFoundationSetupHandler.doFilter(PlateauFoundationSetupHandler.java:390)
	at com.plateausystems.elms.client.servlet.TMSPlateauFoundationSetupHandler.doFilter(TMSPlateauFoundationSetupHandler.java)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:721)
	at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:466)
	at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:391)
	at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:318)
	at com.plateausystems.elms.client.struts.common.fileupload.FileUploadServlet.doForward(FileUploadServlet.java:259)
	at com.plateausystems.elms.client.struts.common.fileupload.FileUploadServlet.doPost(FileUploadServlet.java:242)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:644)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at com.plateausystems.elms.client.struts.common.fileupload.FileUploadServlet.service(FileUploadServlet.java)
	at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java:83)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at com.plateau.common.springweb.api.ServletToBeanProxy.service(ServletToBeanProxy.java)
	at com.plateau.foundation.servlet.TenantAwareDelegatingServlet.service(TenantAwareDelegatingServlet.java:95)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateausystems.elms.framework.usagestatistics.client.CollectUsageStatisticsFilter.internalDoFilter(CollectUsageStatisticsFilter.java:85)
	at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:113)
	at com.plateausystems.elms.framework.usagestatistics.client.CollectUsageStatisticsFilter.doFilter(CollectUsageStatisticsFilter.java)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateausystems.elms.client.servlet.MondrianInitFilter.doFilter(MondrianInitFilter.java:60)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateau.common.websecurity.impl.servlet.StrutsParamFilter.doFilter(StrutsParamFilter.java:59)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateausystems.elms.framework.csrfguard.LmsCsrfGuardFilter.doFilter(LmsCsrfGuardFilter.java:79)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:117)
	at com.plateau.common.websecurity.impl.servlet.XSSScanFilter.doFilter(XSSScanFilter.java)
	at com.plateausystems.elms.client.servlet.XssFilter.doFilter(XssFilter.java)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:369)
	at org.springframework.security.oauth2.consumer.OAuth2ClientContextFilter.doFilter(OAuth2ClientContextFilter.java:79)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.oauth2.consumer.OAuth2ClientContextFilter.doFilter(OAuth2ClientContextFilter.java:79)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.oauth2.provider.OAuth2ProtectedResourceFilter.doFilter(OAuth2ProtectedResourceFilter.java:46)
	at com.plateausystems.elms.framework.oauth2.provider.impl.PlateauOAuth2ProtectedResourceFilter.doFilter(PlateauOAuth2ProtectedResourceFilter.java)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
	at org.springframework.security.oauth2.provider.OAuth2AuthorizationFilter.doFilter(OAuth2AuthorizationFilter.java)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
	at org.springframework.security.oauth2.provider.verification.VerificationCodeFilter.doFilter(VerificationCodeFilter.java:105)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.oauth2.provider.OAuth2ExceptionHandlerFilter.doFilter(OAuth2ExceptionHandlerFilter.java:36)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:97)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
	at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java)
	at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
	at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java)
	at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
	at org.springframework.security.web.authentication.UsernamePasswordAuthenticationFilter.doFilter(UsernamePasswordAuthenticationFilter.java)
	at com.plateau.common.security.impl.authentication.PlateauAuthenticationProcessingFilter.doFilter(PlateauAuthenticationProcessingFilter.java)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.saml.SAMLLogoutProcessingFilter.doFilterHttp(SAMLLogoutProcessingFilter.java:192)
	at org.springframework.security.saml.SAMLLogoutProcessingFilter.doFilter(SAMLLogoutProcessingFilter.java:92)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
	at org.springframework.security.saml.SAMLProcessingFilter.doFilter(SAMLProcessingFilter.java)
	at com.plateausystems.elms.framework.sso.impl.saml.MultiAppDispatchSAMLProcessingFilter.doFilter(MultiAppDispatchSAMLProcessingFilter.java)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.saml.SAMLEntryPoint.doFilterHttp(SAMLEntryPoint.java:101)
	at org.springframework.security.saml.SecurityFilter.doFilter(SecurityFilter.java:53)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.saml.metadata.MetadataDisplayFilter.doFilterHttp(MetadataDisplayFilter.java:90)
	at org.springframework.security.saml.SecurityFilter.doFilter(SecurityFilter.java:53)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:105)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:187)
	at com.plateausystems.elms.framework.sso.impl.oauthtoken.LearnerOAuthTokenAuthenticationProcessingFilter.doFilter(LearnerOAuthTokenAuthenticationProcessingFilter.java)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:79)
	at org.springframework.security.web.context.HttpSessionContextIntegrationFilter.doFilter(HttpSessionContextIntegrationFilter.java)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at com.plateau.common.webtoolkit.api.servlet.PlateauAbstractFilter.doFilter(PlateauAbstractFilter.java:117)
	at com.plateau.common.websecurity.impl.servlet.XSSScanFilter.doFilter(XSSScanFilter.java)
	at com.plateausystems.elms.client.servlet.XssFilter.doFilter(XssFilter.java)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.oauth2.provider.verification.BasicUserApprovalFilter.doFilter(BasicUserApprovalFilter.java:41)
	at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:381)
	at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:168)
	at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:237)
	at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:167)
	at com.plateausystems.elms.client.servlet.SecurityFilterToBeanProxy.doFilter(SecurityFilterToBeanProxy.java:82)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateausystems.elms.client.servlet.CheckOtherLogonFilter.doFilter(CheckOtherLogonFilter.java:121)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateausystems.elms.client.servlet.ContentServletCheckLogonFilter.doFilter(ContentServletCheckLogonFilter.java:95)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateau.foundation.servlet.JdbcResourceMonitorServletFilter.doFilter(JdbcResourceMonitorServletFilter.java:107)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateausystems.elms.util.helper.test.automation.PlateauTestFilter.doFilter(PlateauTestFilter.java:114)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateausystems.elms.client.servlet.ResponseHeaderFilter.doFilter(ResponseHeaderFilter.java:234)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateau.common.webtoolkit.servlet.RequestLogger.doFilter(RequestLogger.java:187)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateau.common.webtoolkit.servlet.RequestInfo.doFilter(RequestInfo.java:77)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateausystems.elms.client.servlet.AlternativeSessionFilter.doFilter(AlternativeSessionFilter.java:78)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.springframework.web.filter.RequestContextFilter.doFilterInternal(RequestContextFilter.java:83)
	at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateau.common.webtoolkit.servlet.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:99)
	at com.plateau.foundation.servlet.TenantAwareDelegatingFilter.doFilter(TenantAwareDelegatingFilter.java:87)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.plateau.foundation.servlet.PlateauFoundationSetupHandler.doFilter(PlateauFoundationSetupHandler.java:390)
	at com.plateausystems.elms.client.servlet.TMSPlateauFoundationSetupHandler.doFilter(TMSPlateauFoundationSetupHandler.java)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)
	at org.apache.catalina.session.FoundationSessionManagerValve.invoke(FoundationSessionManagerValve.java:47)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:136)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
	at org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:676)
	at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:610)
	at org.apache.catalina.valves.StuckThreadDetectionValve.invoke(StuckThreadDetectionValve.java:208)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:526)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1078)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:655)
	at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:222)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1566)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1523)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:789)
Cause

The import file is in a wrong format, it could be that the import file has a password and cannot be opened by the LMS.
Resolution

1. Go to System Admin
2. Go to Tools
3. Go to Import Data
4. Select Action: Donwload Template
5. Download the required template
6. Save File
7. Update File with the required information
8. Select Action:Import Data
9. Record Type: Add or Update
10. Select the Import option
11. Submit
import data tool.JPG