SAP Knowledge Base Article - Public

2228502 - Owner Field of a Customer is Empty Although the Account Owner is Maintained in Account Team


You have maintained the Account Owner in the Account Team of an Account but the Owner Field in the Header section is empty.


SAP Sales Cloud

Reproducing the Issue

  1. Go to Customers workcenter.
  2. Go to the Accounts view.
  3. Open any Account.
  4. Go to Account Team facet.
  5. Maintain an Account Owner.
  6. Save the changes.

The Owner field in the header section is still empty.


In the Account Header section, the Account Owner will be displayed only if the Employee Responsible is independent of the sales area.

If the Employee is not a part of the sales area, then they will be displayed as Account Owner.


This is the designed system behaviour.


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SAP Cloud for Customer add-ins all versions