SAP Knowledge Base Article - Public

2231444 - Time Off workflow notification issues with [[HRIS_ACTION]] and [[EFFECTIVE_DATE]] tokens


In the current scenario, you are facing the following issues:

1) "Create Employee Time" is a standard terminology for "Type-of-Action" / HRIS_ACTION whether the notification is for Pending workflow or Approval Workflow or Cancellation workflow.

2) In the notification email, value for 'Effective Date'/EFFECTIVE_DATE seems to be empty.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

Here is the email templates for workflow notifications.

Workflow Action Cancelled Notification


Workflow Action Approval Notification



Workflow Action Pending Notification


Here are the emails being triggered where Type of action is being populated as “Create Employee Time” every time and “Effective Date” seems to be empty.





Expected behavior.


An Enhancement has been added to the list of roadmap items for Product Management to evaluate release. Team is planning to come up with a time off specific workflow template, but no date has been set as of yet.

With regards the Effective date being blank, because Employee Time is a non-effective dated MDF object, [[Effective_date]] should be blank for time off notifications. This is expected behaviour.

See Also

2858174 - Custom Time off workflow Notification with Number of days taken or custom email Notification Templates For MDF object - SAP for Me


Time Off, Workflow notifications, ECT-26389, ECT-34986, Effective date,ECT-83843, HRIS_ACTION, effective date tag, effective date token, email notification, email tags, email, tag
, KBA , LOD-SF-EC-TIM-WAN , Workflows - Alerts - Notifications , LOD-SF-EC-TIM , Time Off , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions


Time Off notification Workflow Enhancements.docx