SAP Knowledge Base Article - Public

2231920 - Cannot Create Advance Request

Symptom

When you create a new Advance request you receive an error message preventing you to submit your request. The message is: An application error occurred. Please try again later, or notify support (...) if the issue keeps occurring.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Employee Central: Advances

Reproducing the Issue

  1. Log into the instance
  2. Go to Employee Files
  3. Go to Advances section
  4. Try to submit an advance request

You will receive an error message as such:

An application error occurred. Please try again later, or notify support (...) if the issue keeps occurring.

Cause

No permission to create object.

Resolution

Please confirm if the Permission Role assigned to the user, submitting the Advance request, has the following permission rights assigned:

  • Manage Advances: Here you need permissions to Advances Eligibility and also to Create Advance

NRPaymentpermission11.jpg

  • Miscellaneous Permissions: you need to have edit and view rights to Non Recurring Payment

NRPaymentpermission.jpg

 

Keywords

RBP, Permissions, , KBA , LOD-SF-EC-ADV , Advances , How To

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core all versions