SAP Knowledge Base Article - Public

2232458 - How to retrieve the server info for an Agency portal

Symptom

When troubleshooting problems in an Agency Portal for RCM it is often requested in JIRA to have the server and the timestamp.

The problem is that for the Agency Portal there is no link to click to get the server info. Gathering server information is though still possible.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting

Resolution

How to retrieve the timestamp

In order to get the timestamp for a troubleshooting session in the Agency Portal it is possible to retrieve the timestamp for the corresponding datacenter

  1. Go to the login page of the same datacenter of the agency
  2. Get the timestamp:

1.jpg

  1. Please note that the Server (in the above screenshot is "133dc12bizxcfapp07" is NOT the server for the agency!

 

Using Internet Explorer 11:

  1. Go to the login page for the agency portal 
  2. Click F12 to open the Developer tools
  3. Click F5 to start capturing network traffic

2.jpg

  1. Refresh the page 
  2. Click on Details
  3. Click on Cookies

3.jpg

Using Firefox

  1. Install FireBug plugin for Firefox
  2. Go to the login page for the agency portal 
  3. Click F12 to open the FireBug
  4. Click on Cookies:

4.jpg

 

Using Chrome

  1. Install Cookies Inspector add on for Chrome
  2. Go to the login page for the agency portal 
  3. Click F12 to open the Developer Tool
  4. Click on Cookies

5.jpg

 

Keywords

Server, info, Agency, portal, Timestamp , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Recruiting all versions