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2232733 - Error: CMS system database is overloaded, general performance issues, and/or deadlock issues encountered at the DB level [MASTER KBA]

Symptom

  • The Central Management Server (CMS) crashes with the following error appearing in the logs:
    CMS is unstable and will shut down immediately. Reason: CMS system database is overloaded, please try again. If the problem persists, please contact the system administrator(FWB 00027) (FWB 00087)
  • Cannot start CMS server
  • The same error may occur when logging to Central Management Console (CMC) / Infoview / BI Launchpad (BILP)
  • Deadlocks may also be encountered at the database level
  • General performance issues may also be seen across the platform.


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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.x 
  • Central Management Server (CMS)
  • All supported databases (Eg. ASE, Oracle, SQL Server, SQL Anywhere, HANA, DB2)
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

CacheObjectIDs, CMS, database, overloaded , KBA , biserver , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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