SAP Knowledge Base Article - Public

2233971 - I-9 Reminder Notification Continues to be Sent to Employee After Activity is Completed in SF Onboarding


  • A candidate received I-9 reminder notification even after an activity has been completed in Onboarding.
  • Notifications keep triggering after the process completed in Onboarding.
  • Need to turn off a notification which comes after an activity has been completed in Onboarding.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding


  1. Go to reminder notification configuration
  2. Check the STOP Status
  3. Make sure to check "Cancel Reminder when Process Ends"

2015-10-22_Send Lost - Stolen or Damaged Notificaiton.png


sf, success factors, I9, Reverification, trigger, complete, OBD, ONB, On Boarding, stop status , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem


SAP SuccessFactors Onboarding all versions