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SAP Knowledge Base Article - PreviewSymptom
- You work with Solution Manager External Service Desk scenario.
- You want to execute action "Send Solution to External Service Desk" in Solman System 2.
- This action will update in Solman System 1 the incident 1 with the Reply or Solution text entered in Incident 2.
- However the incident 2 remains in status In Process but you would like to decide the status of the incident 2, to Proposed Solution for example.
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Environment
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
Integration, Solution Sent, YMIS, ZMIS, SMIV, ZMIV, YMIV, SMIV_VAR_SP_SEND_THIRD, ZMIV_VAR_SP_SEND_THIRD, YMIV_VAR_SP_SEND_THIRD, SMIS_ISV_SOL_THIRD, ZMIS_ISV_SOL_THIRD, YMIS_ISV_SOL_THIRD , KBA , SV-SMG-SUP-IFA , Interface to External Service Desk Application , Problem
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