SAP Knowledge Base Article - Public

2234429 - Google Maps Information Shows the Wrong Result / Wrong Address

Symptom

Google maps information shows the wrong result / wrong address.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Search for account ABC (ABC represents the ID of the account).
  4. Navigate to the Google Maps Information.
  5. Compare the Google maps result with the address field.
  6. Google Maps shows Delaware, US although the Address Field value is Germany.

Cause

DE is not only the Germany short code but also an American state (Delaware).

Google will only provide the top result it can determine which will be determined by your location if not enough information is provided for the search.

Google maps will also default to Lawrence, Kansas if it can determine a result.

Resolution

Maintain the complete address of the account including state and city.

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Search for account ABC (ABC represents the ID of the account).
  4. Maintain the complete address of the account.

Keywords

wrong address, wrong street, wrong pin, maps, visits, location. , KBA , LOD-CRM-EMP , Employee , AP-RC-GEN-MSH-CNT , Mashup Content , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions