Symptom
Google maps information shows the wrong result / wrong address.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Customers work center.
- Go to the Accounts view.
- Search for account ABC (ABC represents the ID of the account).
- Navigate to the Google Maps Information.
- Compare the Google maps result with the address field.
- Google Maps shows Delaware, US although the Address Field value is Germany.
Cause
DE is not only the Germany short code but also an American state (Delaware).
Google will only provide the top result it can determine which will be determined by your location if not enough information is provided for the search.
Google maps will also default to Lawrence, Kansas if it can determine a result.
Resolution
Maintain the complete address of the account including state and city.
- Go to the Customers work center.
- Go to the Accounts view.
- Search for account ABC (ABC represents the ID of the account).
- Maintain the complete address of the account.
Keywords
wrong address, wrong street, wrong pin, maps, visits, location. , KBA , LOD-CRM-EMP , Employee , AP-RC-GEN-MSH-CNT , Mashup Content , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions