SAP Knowledge Base Article - Public

2234443 - PDF file exported from Lumira is blank


  • After a download and install of some Visual Extensions for SAP Lumira, an export of a Lumira story is blank.
  • The story does not need to make use of the extension, but as long as the extension was installed, PDF exports will be blank.


  • Lumira Desktop

Reproducing the Issue

  • Download and manually install  extension from Galigeo or Graphomate.
  • Export any Lumira story to PDF.


  • It has been reported that if using Graphomate extensions and the "refresh page on open" option is selected for the exported story page, the PDF export will be successful.
  • This work-around has not been replicated using Galigeo extension, thus the only work-around is an uninstall of the Galigeo extension.
  • The issue has ben escalated to SAP for a fix.


empty acrobat VE , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , BI-LUM-SRV , SAP Lumira Server , BI-LUM-OD , SAP Lumira Cloud , Problem


SAP Lumira, desktop edition 1.0