SAP Knowledge Base Article - Preview

2234998 - Pending E-mails could be picked by others

Symptom

Pending E-mails could be picked by other agents.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

pending list, hunt group, auto allocation , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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