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SAP Knowledge Base Article - PreviewSymptom
- An agent changes presence from A to B while he/she is handling an active contact.
- When checking the online monitoring, the presence of this agent is still A until the contact is finished.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
in a call, handling an e-mail, chat , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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