SAP Knowledge Base Article - Public

2235751 - Stop reminder notifications from being sent after completion of activity in - Onboarding 1.0

Symptom

Reminder e-mail notifications are being sent even though activity is completed.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP Successfactors Onboarding 1.0

Reproducing the Issue

  1. New employee received a notification to complete a series of questions and completed this activity.
  2. New employee has received several reminder e-mail notifications even though the activity related to the notification is completed.

Cause

The reminder configuration on that notification needs to be changed.

Resolution

  1. Go to Notifications.
  2. Search for your notification.
  3. Once you find your notification highlight it and double-click it, a popup box will appear.
  4. Select the tab Reminder Configuration.
  5. Select the box "cancel reminder when process ends". 
  6. Update.

Stop Status.PNG

Keywords

ONB, OBD, onboarding, email, e-mail, Cancel reminder when process ends, reminders, trigger, stop
, KBA , LOD-SF-OBD , Onboarding , How To

Product

SAP SuccessFactors Onboarding