SAP Knowledge Base Article - Public

2235812 - Point of Sales Transaction Does Not Show up in Payment Monitor

Symptom

You find that point of sales transaction does not show up in payment monitor.

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. Go to Point of Sales Transactions view.
  3. Go to Sales Transaction sub view
  4. Open the sales ABC. (ABC represents Document ID)
  5. Go to Payment Management work center.
  6. Go to Payment Monitor view.
  7. Here no records foudn for the point of sales transactions, i.e. ABC.

Cause

In order to see the external payments, you need to check the checkbox for External Transactions in advanced search under work center Payment Management.

Resolution

  1. Go to Payment Management work center.
  2. Choose the view All Payments.
  3. Open the Advance search.
  4. Check the checkbox for External Transactions.
  5. Choose button Go.

Keywords

KBA , point of sales transaction , not show up in payment monitor , AP-CI , Customer Invoice Processing , How To

Product

SAP Business ByDesign all versions