2235812 - Point of Sale (POS) Transaction Does Not Appear in Payment Monitor

Point of Sale (POS) transactions are not displayed in the Payment Monitor, even though the transactions have been processed.

1. Navigate to the Customer Invoicing work center.
2. Select the Point of Sales Transactions view.
3. Open the Sales Transactions sub view.
4. Open the sales transaction ABC (where ABC represents the Document ID).
5. Navigate to the Payment Management work center.
6. Open the Payment Monitor view.
7. Verify that no records are displayed for the Point of Sale transaction ABC.

To display external payments in the Payment Monitor, enable the External Transactions checkbox in the Advanced Search section of the Payment Management work center. After selecting this option, execute the search again to view the external payment transactions.

To display Point of Sale (POS) transactions in the Payment Monitor, perform the following steps:

1. Navigate to the Payment Management work center.
2. Open the All Payments view.
3. Select Advanced Search.
4. Select the External Transactions checkbox.
5. Choose Go to execute the search.
6. The external payment transactions, including the corresponding POS transactions, are now displayed in the Payment Monitor.

Point of Sale (POS); Payment Monitor; External Transactions; Payment Management; POS Transaction Missing , KBA , AP-CI-CI , Customer Invoice , How To