Symptom
The tag count is not updated when tagging content in Feeds using the “#” symbol.
Environment
SAP Cloud for Customer Core Applications
Reproducing the Issue
- Navigate to the Feeds work center.
- Open the Tags pane on the right-hand side.
- Post a new feed update and include a #tag (for example, #test).
- The tag usage counter in the Tags shelf is not updated
Cause
When both the Feed screen and Tag Shelf are opened simultaneously, posting a feed with a tag (e.g., #test) may not immediately update the tag count.
Note:
Refreshing the Tag Shelf will display the updated count.
Resolution
- Navigate to the Feeds work center.
- In the right-side pane, select and open Tags.
- Post a new feed update and include the desired tag (e.g., #test).
- Refresh the Tag Shelf to see the updated tag count. You can refresh by either:
Pressing Enter in the search box, or
Closing and reopening the Tag Shelf
Keywords
Tag Count, Feeds, Symbol, Shelf, Test , KBA , SRD-CC-FED , Feeds , How To
Product
SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public