Symptom
Forgot Password link is not working on Internet Explorer
Reproducing the Issue
- In the Login Page Click on Forgot Password button
Cause
The Screen will get blank and will not provide you information to reset your Password
Resolution
With the new version of internet explorer, the document mode brought an old version, which is not letting the page to open. Please follow the steps below to correct this issue:
- Press F12 in the system Login Page
- Change to emulation tab
- Change the document mode field to 10 or Edge
With this Change, system will open the page correctly.
Keywords
KBA , forgot password link , not working on internet explorer , SRD-CC-IAM , Identity & Access Management , How To
Product
SAP Business ByDesign all versions