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SAP Knowledge Base Article - PreviewSymptom
A certain email is causing issues in SAP Contact Center CDT and SAP support requires you to deliver the email in "*.eml" format.
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Environment
SAP Contact Center
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7 , KBA , CRM-CCI , Contact Center Infrastructure , How To
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