2237056 - Cancelation Invoice Not Appearing in Account Monitor

Customer invoice XXX has been canceled and system generates a new cancellation invoice XYZ. However, this cancellation invoice XYZ and its related journal entry are not showing under open items in Customer Account Monitor.

(XXX and XYZ represents different invoice IDs.)

SAP Business ByDesign

1. Go to Receivables work center.
2. Customer Accounts view.
3. Select Customer Account AAA and click on View.
4. Go Tab Trade Receivables and from here to Subtab Invoices/Payment Tab.
5. Filter for "All Items".

See that cancelation customer invoice XYZ and its related journal entry are not showing under all items in Customer Account Monitor. The original customer invoice XXX is shown as canceled.

The customer invoice XXX is canceled before doing the payment for it.

System behavior is as designed. Cancelation invoice only appears as invoice reversal in account monitor if the original invoice was already paid.

However, the cancelation invoice and related journal entry can be checked under the Trade/Receivable Tab - Postings Subtab.

Canceled Customer Invoice, Account Monitor,  , KBA , SRD-FIN-ACR , Receivables , Problem