SAP Knowledge Base Article - Public

2237636 - Wrong Display Language is Shown in Menu and Buttons of the Outlook

Symptom

Wrong display language is shown in Menu and Buttons of the Outlook.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the Outlook and login to the SAP Cloud for Customer.
  2. The display language of Microsoft Outlook is English but the SAP Add-In menu/buttons are in German.

During the installation the language was selected automatically. The display language of Microsoft Internet Explorer is also set to English, only the Windows OS language is German.

Cause

The language that is set in Internet Explorer is English [en-US] however same is not selected in Outlook.

Resolution

  1. Open the Outlook and login to the SAP Cloud for Customer.
  2. Go to the Files -> Options -> Language.
  3. Add English [en-US] in Outlook.

Keywords

Outlook; Language; Add-In; , KBA , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer add-ins all versions