SAP Knowledge Base Article - Public

2237638 - Menu not accessible when viewing payslip information in successfactors instance using Internet Explorer


This KBA explains the issue faced while viewing the payslip information in Successfactors.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SuccessFactors Employee Central Payroll

Reproducing the Issue

Please use IE-10 to reproduce the issue

1.Logon to sucessfactors instance
2.Goto Employee information
3.Click on Pay Details to view payslip
4.Click on menu item ‘Payroll information’ or ‘Cameron Day
5.Menu is hidden from view behind the payslip

Employee information:

1_2019-08-07 05_28_59-Engineer Assistant.png

Payslip Screen:

2_2019-08-07 05_29_58-Engineer Assistant.png

Menu Not Viewable:

3_2019-08-07 05_31_15-Engineer Assistant.png


This is a known issue of the Adobe PDF Reader add-on for Internet Explorer


This Adobe PDF plugin bug exists in IE.

Currently, we would like to suggest:

  • use other browsers, e.g., Firefox, Chrome.
  • try other PDF plugin for IE.


Internet Explorer, Payslip not accessible , KBA , menu not accessible when viewing payslip , LOD-EC-GCP-PY-MAS , Employee Data Maintenance via Mashups , LOD-SF-INT , Integrations , Problem


SAP SuccessFactors HXM Suite all versions