2237731 - The Company Logo is Missing from UI in Internet Explorer

The Company Logo is missing from UI.

1. Loging to C4C system (Silverlight / HTML UI).
2. At Left top corner, the company logo is missing.

There could be two reasons for if Logo is missing from UI:

1. Temporary cache issue.
2. Logo image has not been uploded in the system.

Follow below steps for clearing cache in Internet Explorer:

1. Login to the C4C system.
2. In the Internet Explorer, select Tools -> Internet Options -> Delete Browsing History.
3. Close the browser.
4. Login to the C4C system again.

Follow below steps for uploading the company logo:

1. Login to the C4C system (HTML5/Silverlight UI).
2. Select Adapt -> Select Edit Master Layout.
3. Select Company Branding Images.
4. Go to the Logo tab inn the pop-up screen.
5. Check if logo is available there.
6. If not then you can upload the Logo (as image) and Save the changes.

KBA , LOD-CRM , Cloud for Customer , How To

SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1708