2237993 - Initial User and Setup of C4C System

You are unsure how to set up your C4C System with the Initial User.

SAP Cloud for Customer Sales / Service

1. You receive a Welcome E-Mail with an Initial User link.
2. Use this link to log into the System for the first time.
3. Create a Service Agent including Password and all required Authorizations and Access Rights.
4. Log off.
5. Log in as Service Agent.
6. Lock the Initial User.
7. Perform all administrative settings.

Please note: In C4C systems the Initial User does not need to perform any Scoping steps, as the Service Agent can do that as well. 

For more details, please check SAP Cloud for Customer Set Up Guide

Key User; Role; Business Configuration: Initial User;Service Agent , KBA , LOD-CRM-ADM , Administration UI , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions