SAP Knowledge Base Article - Public

2237993 - Initial User and Setup of C4C System


You are unsure how to set up your C4C System with the Initial User.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Cloud for Customer Sales / Service


  1. You receive a Welcome E-Mail with an Initial User link.
  2. Use this link to log into the System for the first time.
  3. Create a Service Agent including Password and all required Authorizations and Access Rights.
  4. Log off.
  5. Log in as Service Agent.
  6. Lock the Initial User.
  7. Perform all administrative settings.

Please note: In C4C systems the Initial User does not need to perform any Scoping steps, as the Service Agent can do that as well. 

See Also

For more details, please check Initial Setup for SAP Cloud for Customer.


Key User; Role; Business Configuration , KBA , LOD-CRM-SRP , Service Request Processing , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions