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2238259 - Lumira Server for BI Platform Installation Failed with Error INS00013


  • When installing Lumira Server for BI Platform, it failed with the following error:
    • Error: Either the remote CMS cannot be reached, or the logon credentials are incorrect. INS00013
      11-2-2015 2.26.17 PM.png

  • The CMS server is up and running. Its name, port number and Administrator password are all correct, but the error persists.
  • The installation log (setupengine.log) records the following entries:
    • ...
      <timestampe> [run_external_executable] cmdLine: D:\SAP
      <timestampe> [run_external_executable] Failed: 193
      <timestampe> [run_external_executable] Exit code: -1
      <timestampe> [run_external_executable] Produced output:
  • Network tracing shows no outbound communication to the CMS server.
  • Process Monitor tracing shows the following error:
    11-2-2015 14-25-15.png



  • SAP Lumira Server for BI Platform (LS4BIP), version 1.28
  • SAP BusinessObjects Business Intelligence (BI) Platform 4.1 SP4 or above
  • Windows Server 2008 R2 or above


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP Lumira 1.0, server version for the SAP BusinessObjects BI platform


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