2239201 - How to Customize the Text of HTML E-Mail Templates

You have created an HTML e-mail template for a business document and want to customize it, but the changes are not taken over in the created e-mail.

SAP Business ByDesign

The placeholders in the e-mail template have to be created in a specific format in order to be recognised.

The easiest way to find the name of a field you intend to use as a placeholder is to open the XML file of a released document of the same type (e.g. customer invoice or sales order). Let us take customer invoice as an example:

1. Go to the Customer Invoicing work center.
2. Open any released Customer Invoice.
3. Click on View All.
4. Select Output History.
5. Click on the View Data XML button.

Example of the first lines of an XML file:

<?xml version="1.0" encoding="utf-8"?>
<n0:FormInvoiceRequest xmlns:n0="http://sap.com/xi/SAPGlobal20/Global" xmlns:prx="urn:sap.com:proxy:L3I:/1SAI/TAE369B8FA8185C943E30C3:804">
  <CustomerInvoice>
    <WatermarkName></WatermarkName>
    <ID>Example</ID>

(where Example refers to the invoice ID)

For the example, here is how you can add the ID to your HTML template:

Create an HTML template locally (e.g. by using a text editor and generating an HTML file as output) and add the following path in the desired place, for example:

"Dear Customer,

I send you the document [CustomerInvoice-ID]..."

Since the path has to be entered hierarchically, it always has to include the field names from the higher levels. This might create paths like:

[CustomerInvoice-SellerParty-FormAddress-SecondPostalRegulationsCompliantAddressLine-Description]

Note: the E-Mail Text under Output History or Edit Output Settings will show the HTML format, but the sent e-mail will be in the correct format.

e-mail templates, customize, placeholder , KBA , AP-RC-OUT , Output Management , How To