SAP Knowledge Base Article - Public

2239533 - Evaluation Notification does not update for some courses


Users receive an old version of the Questionnaire Survey Assignment Notification, even after this notification is updated by the Administrator.

This notification can be changed at Global level by navigating to System Administration > Configuration > Manage Email > Email Notification Templates > Template ID: 'ItemEvaluationAssignmentNotification'


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Reproducing the Issue

  • After an user completes a course, they receive a notification that an Survey was assigned to them;
  • This notification is outdated - the message on the e-mail does not match the one from the ItemEvaluationAssignmentNotification template.


It is possible to change this notification on the Survey level, overriding the Global Notification Template for the courses that use that Survey.


  1. Identify first on which course/item this Survey notification is outdated - you can check on the notification received by the user; 
  2. Then verify on the course record which survey it is being used - navigate to the Item record > Surveys. Take note of this Survey ID;
  3. Navigate to Content > Surveys > populate the Survey ID field > Edit the Survey;
  4. Click on notifications;
  5. You will notice that the notification was customized on the Survey level
  6. Change it with the one from the ItemEvaluationAssignmentNotification Template (Global level).


Evaluation Notification, old version, different, ItemEvaluationAssignmentNotification, Survey , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-EVA , Surveys , LOD-SF-LMS-NOT , Notifications , Problem


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