Symptom
- After an employee transfers from one position to another the system does not reflect the Position Title change in the Public Profile for that employee.
- In this caes the effective date of the change is in the past meaning the change is in effect. This employee transferred within the same department to a new position and reports to a new manager. The employee's Public Profile porlet displays the old position title. whereas the Employment Information portlet displays the new title with the correct effective date of the position change. The employment information history correctly displays the correct new information with the correct effective date.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Employee Central
Cause
In this case the Employee Central (EC) Position Title is not being properly synchronized with the Employee Profile (EP) data. A review of the backend scheduled HRIS sync jobs revealed there was no active Daily HRIS Sync job scheduled. In order for EC field data to sync to EP fields a daily HRIS sync job must be scheduled in the job scheduler in provisioning.
Note: In some scenarios this may also be caused by the daily HRIS sync job failing.
Resolution
- To correct the problem a daily HRIS sync job - 2080728 - Employee Central: What is HRIS Sync? needed to be set up and scheduled in Scheduled Job Manager Via UI :2512570 - Creating an HRIS Sync Job in SAP SuccessFactors Via Scheduled Job Manager or Provisioning
- View: 2964383 - MDF Field label name Change Doesn't Sync to Employee Profile Header after HRIS Sync (real time or Incremental Sync job)
- Refer to Guide: Managing Scheduled Jobs - chapter_ Chapter: Notes on Some Common Job Types
- 2172427 - HRIS Sync - Data Synchronization from EC to EP - Hard Coded Sync Mappings
FAQ - Additional Information
Q) Where can I get information on this from the Guide?
A) Guide:Implementing Employee Central Core
Chapter: Human Resource Information System (HRIS) Synchronization and Chapter: Fields Hard-Coded for Syncing
See Also
- 2507190 - HRIS Sync: Downstream Impacts
- 2080728 - Employee Central: What is HRIS Sync?
- 2512570 - HRIS Sync: How to create a HRIS Sync job
- 2172427 - HRIS Sync - Data Synchronization From EC to EP - Hard Coded Sync Mappings
- 2964383 - MDF Field label name Change Doesn't Sync to Employee Profile Header after HRIS Sync (real time or Incremental Sync job)
- 2080801 - How to update Foundation Objects, and the respective Employee Data - Employee Central
- 2472648 - Using the Check Tool to Check a SuccessFactors Configuration
Keywords
Position title not updating in user directory file, position title not getting updated in Employee profile, Employee Export , KBA , LOD-SF-EC-HRS , HRIS Sync , LOD-SF-EC-POS , Position Management , Problem