Symptom
Loyalty Management is set up and a new Loyalty Program is created with its corresponding Rules. After assigning a Membership and generating a new Member Activity, the former set up Rule is not beeing executed.
For example, the Member is not receiving any Points or Tier Level changes.
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Environment
- SAP Customer Relationship Management (All versions)
- SAP enhancement package for SAP CRM (All versions)
- SAP enhancement package for SAP CRM, version for SAP HANA (All version)
Product
Keywords
RLOY_ENGINE_CACHE_REFRESH, Reward Rule, Loyalty Management, Rule Engine, Member Activity Sammelregeln, Kundenbindungsmanagement, Regel-Builder, Teilnehmeraktivität , KBA , CRM-LOY , Loyalty , CRM-LOY-ENG , Loyalty Processing Engine , CRM-LOY-RRG , Reward Rule & Rule Group , Problem
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