SAP Knowledge Base Article - Public

2239977 - How to enable Comment Box while forwarding a job requisition for approval - Recruiting Management

Symptom

While forwarding a job requisition for approval to an approver, there is an option for a recruiter/approver to comment in the "Comment Box". The comment box does not appear, as below:

Box missing.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Cause

There are few settings in the admin tools which causes the comment box to disappear.

  • [[DOC_COMMENT]] token should always be available in the “Document Routing Notification”.
  • The option for “Disable Ask for Comment Routing” should be unchecked in Admin tools > Form Templates settings.
  • Note: the box will also not appear if the user is the same in both steps. In this case, the notification will not be sent either.

Resolution

[[DOC_COMMENT]] token should always be available in the “Document Routing Notification”.

picture.png

The option for “Disable Ask for Comment Routing” should be unchecked in Admin tools > Form Templates settings.

Capture.PNG

Once these settings are correct the Comment Box appears in the approval section as shown below:

Comments.jpg

Note: It is not possible to make the Comments checkbox Required. It will show by default as Optional eachtime for Recruiters.

Keywords

Comments box, [[DOC_COMMENT]], mandatory, required, checkbox. , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting all versions